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Frequently Asked Questions
Diamonds & materials
Yes. Lab-grown diamonds have the same chemical, physical and optical properties as mined diamonds. The difference is origin, not nature. AREPO selects them for verifiable quality, transparency and a more rational value.
Diamonds are accompanied by an IGI certificate, the leading laboratory for lab-grown diamonds. Each report has a unique number you can verify on igi.org and states the 4Cs — cut, colour, clarity and carat.
Gold 18kt / 750 as standard, in white or yellow gold. The alloy is chosen according to the design, the strength and the aesthetic balance of each piece.
Orders & shipping
Each piece is made to order. Allow roughly 2–3 weeks from order to delivery: after crafting, every jewel passes a second quality control in Switzerland before being packaged and shipped with tracking. Selected best-sellers may be kept in stock for faster dispatch.
Orders are verified, packaged and dispatched from Switzerland with tracked shipping.
Contact us and we will assist directly from Switzerland. Returns follow the terms stated in our Returns policy; pieces must be in original condition with the certificate and packaging. Made-to-order or personalised pieces may not be eligible.
Personalisation & sizing
Yes, on request. Personalisation depends on the model, its structure and the setting. Contact us before ordering and we will confirm feasibility and timing.
Refer to the size information on the product page, or contact us and we will guide you.
Packaging & contact
An outer box, a stone-finish case, the certificate and a card, with protective packaging for transit.
Through our contact page — we will be glad to help.